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Jacksonville Regional Operations Center

Special Agent in Charge
Michael Williams

Assistant Special Agent in Charge
Keesha Nauss

Chief of Forensic Services
Lisa Zeller


921 North Davis Street
Building E
Jacksonville, FL 32209
(904) 360-7100 | Fax (904) 360-7111

Counties Served: AlachuaBakerBradfordClayDuvalFlaglerGilchristLevyMarionNassauPutnamSt. JohnsUnion

Jacksonville’s Regional Operations Center serves 13 counties in Northeast Florida and includes field offices in Gainesville, the home of the University of Florida, and St. Augustine, the oldest city in the United States.
JROC was one of FDLE’s original six field offices. Established in 1968 as the Jacksonville Investigative Services Office, FDLE expanded with a separate Jacksonville Crime Laboratory in 1976.

In 1984, these two offices merged into the present JROC configuration, providing investigative and forensic services in a region that features rural, coastal, and metropolitan communities.
JROC agents and analysts work a variety of criminal investigations focusing on violent crime, organized crime, human trafficking, economic crimes, counterterrorism, domestic security and intelligence. The Jacksonville Crime Lab processes evidence for local law enforcement agencies throughout the state.
Jacksonville is the hub of activity for JROC, boasting its standing as the state’s largest city geographically (840 square miles) as well as in population (1.3M).
The region’s law enforcement history includes working major organized crime cases and drug cases, and assisting local agencies in high-profile investigations such as the Tiffany Sessions disappearance, the Danny Rolling serial killer case and the Micanopy cult leader Anna Young child murder case. 
JROC is aggressively combating violent crime in the region. Successes include 2017 and 2018 federal convictions after a two-year human trafficking investigation and the 2021 multi-year joint racketeering investigation that resulted in the arrest and sentencing of 10 Jacksonville gang members.
Jacksonville Regional Operations Center agents, analysts and scientists were also critical in leading two investigations involving the heinous slayings of three law enforcement officers: the 2018 murders of Gilchrist County Sheriff’s Sergeant Noel Ramirez and Deputy Taylor Lindsey, and the 2021 murder of Nassau County Sheriff’s Deputy Joshua Moyers.


Florida Department of Law Enforcement Priorities

FDLE is composed of five areas: Executive Direction and Business Support, Criminal Investigations and Forensic Science, Criminal Justice Information, Criminal Justice Professionalism and Florida Capitol Police. FDLE’s duties, responsibilities and procedures are mandated through Chapter 943, FS, and Chapter 11, FAC. To learn more about these areas, read our Statement of Agency Organization and Operation or visit our Open Government page.